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Department of Consumer Affairs to hold conference on redressing grievances in real estate sector in Mumbai on April 18

The Department of Consumer Affairs will be hosting a round table conference in Mumbai on April 18 to discuss ways to redress the grievances of property buyers in the real estate sector.

The conference, titled “How to effectively redress the grievances pertaining to the real estate sector,” will be organized in collaboration with the Maharashtra government. The conference will be chaired by Rohit Kumar Singh, Secretary, Department of Consumer Affairs, Government of India.

The real estate sector accounts for approximately 10% of cases in consumer commissions, with 2,30,517 cases filed by consumers, 1,76,895 cases disposed of, and 53,622 cases still pending, according to an official statement. Despite the existence of separate tribunals such as RERA and NCLT to deal with cases related to the housing sector, the number of pending cases in consumer commissions is increasing.

The conference aims to discuss policy interventions required to reduce litigation in the housing sector, analyze cases filed in consumer commissions, and identify major factors that result in consumer cases. The conference will also explore why more cases are filed before consumer commissions, despite the presence of separate authorities like RERA, and how to ensure that housing sector cases are dealt with effectively and expeditiously.

The conference is expected to be attended by members of the National Commission, Presidents of State Commissions from various states, RERA Appellate Tribunal Maharashtra President, RERA Chairmen from Delhi and Maharashtra, Presidents of District Commissions from different cities, representatives from the Ministry of Housing and Urban Affairs, RERA, IBBI, Government of Maharashtra, ASCI, voluntary consumer organizations, and the builders’ fraternity.

The Forum for People’s Collective Efforts (FPCE) President, Abhay Upadhyay, who has been invited to the conference, has welcomed the initiative and hopes that a legal framework will be established to ensure speedy resolution of disputes in the real estate sector.

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